Privacy Policy

Woodlands Nomads is a Perth-based van conversion business. This policy explains how we handle information submitted through this website, including contact enquiries, chatbot conversations, and account access used to manage the site.

By using this website or sending an enquiry, you agree that we may handle your information as described here.

• Contact details such as your name, email address, and phone number.
• Build enquiry details such as your preferred fitout type, van model, van condition, van year, desired features, and travel plans.
• Technical details attached to enquiries, including IP address, user agent, referrer, source page, submission timing, and basic anti-spam signals.
• Chat information you choose to provide to the Woodlands Nomads Build Assistant, including lead details when you ask to be contacted.
• Authentication and admin account information for authorised users who sign in to manage site content or enquiries.

• To respond to enquiries and arrange consultations.
• To understand your van, travel plans, and preferred fitout direction before contacting you.
• To operate, secure, troubleshoot, and improve the website, contact forms, admin tools, and chatbot.
• To reduce spam, abuse, and unauthorised access.
• To keep a record of enquiries, build discussions, and related follow-up.

The site may include an AI-powered build assistant. Chat messages can be processed by AI service providers so the assistant can respond and, with your permission, create an enquiry for our team.

Do not send sensitive information through the chatbot. The assistant is provided for general guidance and enquiry preparation, not final pricing, legal, engineering, or compliance advice.

We use trusted service providers to host the website, store enquiries, manage authentication, and process AI chat responses. These providers may process information on our behalf only as needed to provide those services.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system can be guaranteed completely secure.

We do not sell your personal information. We may share information with service providers who help operate the website, with professional advisers where reasonably necessary, or where required by law.

If your enquiry requires a specialist supplier, installer, engineer, or other trade, we will only share your details where it is reasonably connected to progressing your requested build or consultation.

We keep enquiry and chat lead records for as long as needed to respond, manage follow-up, keep business records, improve our services, and meet legal or operational requirements.

If you want us to update or delete your enquiry information, contact us using the details below. We may need to retain some records where required for legitimate business, security, or legal reasons.

• You can choose not to submit the contact form or chatbot lead details.
• You can contact us to ask for access to, correction of, or deletion of personal information we hold about you.
• You can unsubscribe or ask us not to contact you further, except where we need to complete an existing request or meet legal obligations.

For privacy questions or requests, contact Woodlands Nomads at hello@woodlandsnomads.com.au or by using the contact details shown on this website.